Support Policy


A response is guaranteed within business hours for the respective priority of:

  • Urgent: 4 hours
  • High: 8 hours
  • Medium: 12 hours
  • Low: 24 hours
Business hours are from 8:30 CET to 18:00 CET

Microsoft Dynamics Roadmap

According to Microsoft’s guidelines, we strive to follow Microsoft’s Statement of Direction for each of the Dynamics products as appropriate per the add-on. This includes upgrading our add-on solutions within a timeframe of 6 months after new versions of Dynamics become available to us. Partners have access to download updated versions of all our products in the Dime Software Partner Zone.

Microsoft Dynamics Support Lifecycle

As a minimum, we support our add-ons on all versions of Microsoft Dynamics within their respective product support lifecycle. More information can be found on the Microsoft support website