A response is guaranteed within business hours for the respective priority of:
According to Microsoft’s guidelines, we strive to follow Microsoft’s Statement of Direction for each of the Dynamics products as appropriate per the add-on. This includes upgrading our add-on solutions within a timeframe of 6 months after new versions of Dynamics become available to us. Partners have access to download updated versions of all our products in the Dime Software Partner Zone.
As a minimum, we support our add-ons on all versions of Microsoft Dynamics within their respective product support lifecycle. More information can be found on the Microsoft support website